EVICTION ASSISTANCE – IF YOU HAVE RECEIVED A COURT DOCUMENT SUCH AS A UNLAWFUL DETAINER, PLEASE SEE LEGAL ASSISTANCE. YOU MAY FILE A COMPLAINT FOR A POSSIBLE VIOLATION OF THE RENT STABILIZATION ORDINANCE (RSO) OR THE MAYOR’S EMERGENCY ORDER.
The Rent Stabilization Ordinance (RSO) covers rental housing units in the City of Los Angeles. Most rental units subject to the RSO were issued a Certificate of Occupancy from the Los Angeles Department of Building and Safety on or before October 1, 1978. If you have experienced a violation(s) of the RSO for any of the following reasons listed below, and have unsuccessfully been able to resolve the issue(s) with your landlord, please click the Tenant Complaint Form below. Complaints can also be filed for violations of the COVID-19 Emergency Renter Protections.
Reason for Complaint:
- Unit Not Registered – Your rental unit is not registered.
- Illegal Eviction – Received a verbal or written notice to move-out without a valid reason as listed under the RSO or the Emergency Order including the landlord demanding documentation or to sign a repayment plan (Illegal Eviction in Español) .
- Non-Payment of Relocation Assistance – Did not receive relocation assistance fees due to a no-fault eviction (Non-Payment of Relocation Assistance in Español).
- Illegal Rent Increase – Received a verbal or written notice demanding more rent than allowed under the RSO or received a rent increase which is prohibited during the City’s COVID-19 Local Emergency Period.
- Reduction of Services – A housing service provided to you at the beginning of your tenancy has been removed or is no longer accessible.
- Failure to Post RSO Notice – There is no notice on the property that indicates your property is subject to the RSO. (Failure to Post RSO Notice in Español)
- Illegal Buyout Agreement – Received an offer or signed a buyout agreement in exchange to move out of your rental unit and the RSO Disclosure Notice was not given and/or the Buyout Agreement is not in compliance with the RSO.
- Required Online Payment/Electronic Fund Transfer – Your landlord has requested to only submit your rental payments online or by electronic fund transfer.
- Harassment – When a landlord knowingly takes actions that cause harm to a tenant and serves no lawful purpose – including repeated acts that substantially interfere with the comfort, peace or quiet enjoyment of a tenant’s rental unit.
The LAHD Rent Stabilization Division Investigations and Enforcement Section can not address issues such as, discrimination, retaliation, habitability or return of security deposits. Such matters must be decided in court or for additional housing resources.
There is no charge for filing a complaint. There are no anonymous complaints since each complaint requires documentation to support the violation(s). The length of an investigation varies. If an investigation reveals a violation of the RSO or COVID-19 Emergency Renter Protections, you will be contacted before your landlord is notified of the violation(s).
FILE A COMPLAINT
Note: Information provided to the Los Angeles Housing Department (LAHD) may be subject to the California Public Records Act (CPRA).